Tool Information
Cate AI is a digital phone assistant specifically designed for restaurants. It serves as an AI-powered phone assistant responsible for answering inbound calls and taking care of restaurant orders. This tool effectively manages the process of order handling, addressing customers' queries, and offering instant responses. It implies that restaurants can significantly save labour hours while enhancing their service quality. The application process for this tool is straightforward, starting with signing up and then integrating the tool with your Point-of-Sale system. The AI is then trained based on each restaurant's specific needs and begins to handle all incoming calls. Restaurants use the analytical dashboard provided by the tool to review and refine the AI's performance ensuring a responsive adjustment for a seamless customer experience. Cate AI also offers an increased average ticket size through smart upselling, speaking multiple languages for enhanced communication, and collects customer feedback to improve service quality. Furthermore, it supports effortless linkage with POS systems such as Square, Toast, and Clover for accurate order placement and automatic upselling. It's a multilingual platform which can interact with customers in English, Spanish, Hindi, Telugu, and other languages.
F.A.Q (20)
Cate AI is a sophisticated virtual phone assistant powered by artificial intelligence. It's designed specifically for restaurants to handle inbound calls for orders and Q&A, thereby reducing labour hours and turning people on hold into paying customers.
Cate AI takes over the handling of all inbound calls once it's on-boarded. It manages incoming calls efficiently, whether it's related to taking orders or addressing customer queries, offering an instant response to customers calling by phone.
Yes, Cate AI supports effortless integration with Point-of-Sale systems. It's compatible with major POS systems such as Square, Toast, and Clover.
Cate AI is trained based on the specific needs of each restaurant. After signing up and integrating with the Point-of-Sale system, the team behind Cate AI handles training, customizing the AI to fit the restaurant's requirements in less than 24 hours.
The analytical dashboard provided by Cate AI is a tool for tracking the AI's performance. Restaurants can review and refine the AI's performance based on the data presented here. The dashboard provides insights related to saved labour hours, the success rate of upselling, order accuracy rate, average response time, and more.
Cate AI employs smart upselling which contributes to an increased average ticket size. While processing orders, Cate AI suggests add-ons and specials, thereby boosting sales with each order.
Cate AI has multilingual prowess. It can interact with customers in their native language including but not limited to English, Spanish, Hindi, and Telugu, offering an enhanced communication experience.
Cate AI collects customer feedback post-order. The collected feedback provides invaluable insights and opportunities to enhance the services provided by the restaurant. This helps in ensuring every diner's experience is top-tier.
Cate AI establishes a seamless linkage with POS systems such as Square, Toast, and Clover. This leads to accurate order placement and automatic upselling, streamlining the order management process.
Yes, Cate AI can be personalized for each restaurant. The AI is trained specifically for the restaurant's needs and can be refined and adjusted according to necessity, based on feedback and performance analysis.
Cate AI is designed for quick setup. After signing up, the team behind Cate AI provides initial responses in minutes and sets up a call to gather information about a restaurant's menu. The AI is trained and ready to take orders within 2 hours.
During peak hours, Cate AI is capable of speeding up order handling by up to 76%. It can handle an unlimited number of inbound calls as well as texts, making it proficient in handling high traffic situations.
The exact hours a restaurant can save in labour using Cate AI may vary. However, in the past 30 days based on one of the restaurant's data, Cate AI saved 264 hours. The overall labour savings will depend on the volume of phone orders and inquiries that the AI handles.
Yes, Cate AI can handle complex orders that involve customizations or special instructions. For instance, it can process orders like 'build your own pizza', or 'half and half pizza', tailoring to specific customer preferences.
Yes, Cate AI has the capability to handle catering orders. It's equipped to manage and process orders intended for catering, easing the process of handling large orders and events for restaurants.
The frequency of adjustments to improve the AI's performance is not specified, but it can be done as needed. By diving into the analytics dashboard, restaurants can identify opportunities to refine Cate AI's performance and adjust it for a seamless experience.
Yes, customers can place orders through text messages with Cate AI. It can respond to customer text messages, processing orders via SMS apart from handling phone calls.
Cate AI is equipped to handle multiple locations for franchises under its FRANCHISE package. It provides dedicated account management, multiple location support, and other advanced features.
Cate AI enhances a restaurant's customer service by providing instant responses, handling orders accurately, and incorporating customer feedback to constantly improve service quality. The AI also speaks multiple languages and facilitates smart upselling, both of which contribute to an exemplary customer experience.
Yes, Cate AI can transfer calls to restaurant staff if necessary. It's designed to understand when a customer needs human assistance and is capable of transferring calls to the appropriate personnel.
Pros and Cons
Pros
- Inbound call handling
- Automated order handling
- Efficient customer query responding
- Significant labour hours saving
- Easy POS System integration
- Performance analytics dashboard
- Smart upselling capability
- Multilingual (English
- Spanish
- Hindi
- Telugu)
- Seamless customer service adjustment
- Collects customer feedback
- Compatible with Square
- Toast
- Clover
- Specific training per restaurant
- Increases average ticket size
- Handles unlimited inbound calls and texts
- 24/7 availability
- Instant response to calls
- Scheduled order handling
- Integrated feedback system
- Auto-text order confirmations
- Single Point of Contact for Support
- Tailored Customer Recommendations
- Handles catering orders
- Management of complex orders
- Transfer calls to restaurant staff
- Respond to customer text messages
Cons
- Limited POS system compatibilities
- Potential language barrier issues
- Depends on phone connectivity
- No SMS ordering feature
- High dependency on integration
- Limited customizability
- Cost-prohibitive for small restaurants
- Limited to specific restaurants' needs
- Not designed for catering orders
- Possible inaccuracy in order taking
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