Tool Information
Eddy AI is an artificial intelligence (AI) powered assistant chatbot designed to automate sales and support tasks. This tool can seamlessly integrate into several platforms such as websites, mobile applications, and popular social media messaging apps such as Facebook page and Instagram. Eddy AI provides 24/7 customer service, helping users answer questions in real-time and generate product offers that could increase sales and customer satisfaction. It supports multi-language dialogue making it capable of understanding and responding in over 80 languages. The tool allows business owners to upload their Frequently Asked Questions (FAQs) so that this intelligent assistant can respond to customer queries automatically. Any unanswered questions are recorded and sent to a live agent on the support channel chosen by the business. Moreover, Eddy AI also provides detailed reports about user engagement for business analytics. The AI assistant can also be customized to match the brand aesthetics of the business and offers a free plan for businesses who wish to try the service.
F.A.Q (20)
Eddy AI is an artificial intelligence powered chatbot designed to automate sales and customer support tasks. It's available 24/7, can understand and respond in over 80 languages and offers services like automated sales, full customization, detailed analytics and has a free plan option.
Eddy AI automates sales by generating offers for products in real-time through its AI chatbot, which is available 24/7 to help website visitors. It also automates customer support by answering frequently asked questions and directing unanswered queries to a live agent, if required.
Eddy AI can be integrated with various platforms including websites, mobile applications, and social media messaging apps like Facebook page and Instagram.
Eddy AI is capable of understanding and responding in over 80 languages. It uses natural language understanding technology to automatically answer customer queries in the chosen language.
Eddy AI allows for full customization to match the aesthetics of the business. The AI assistant can be made to look and feel like an extension of your brand by adjusting things like the widget icons and color scheme.
Eddy AI provides detailed analytics on user engagement. This includes data from customer interactions with the AI assistant, which can assist businesses in understanding customer behavior and improving their service.
The free plan from Eddy AI includes access to their AI Assistant that understands and responds to all queries in English. It also includes the option for businesses to upload their FAQs for automated response handling by the AI assistant.
Yes, Eddy AI supports FAQs by allowing businesses to upload their FAQs. The AI Assistant will then automatically answer customer questions based on the uploaded data.
In situations where Eddy AI cannot answer a question, the query is recorded and then forwarded to a live agent on the support channel chosen by the business.
Eddy AI is typically used by hundreds of companies and organizations worldwide, including those who ship products or provide services online. Over 4 million people have used Eddy AI worldwide.
Eddy AI has been developed by Eddy Travels Inc., a Toronto-based company. The company is backed by Techstars Toronto, Practica Capital, and Open Circle Capital VC funds.
Eddy AI's performance in sales automation is applauded due to its ability to generate product offers in real time, 24/7. This leads to increased sales and customer satisfaction for a wide range of businesses.
Eddy AI's 24/7 service ensures constant engagement with customers, attending to their questions and concerns at any time. This boosts sales and customer satisfaction by providing immediate assistance and generating product offers while increasing overall customer engagement.
Yes, Eddy AI can integrate with major social media messaging apps like Facebook Messenger and Instagram, providing automated sales and customer support services through these platforms.
Eddy AI increases sales and customer satisfaction by offering 24/7 customer service. It provides real-time product offers, answers queries, providing a personalized customer experience, and quick problem resolution, leading to increased customer engagement and sales.
Eddy AI responds in real time, providing instant answers to frequently asked questions and generating product offers for customers while they interact with the chatbot.
Yes, Eddy AI can support over 80 languages aided by its cutting-edge technology for natural language understanding. Thus, it caters to a broad global audience.
Eddy AI's live agent support kicks in when the AI assistant can't answer some questions. These queries are recorded and sent to a live agent on the chosen support channel.
Yes, Eddy AI allows full customization, which allows clients to tweak the AI assistant to match their brand's aesthetics. From the widget icons to the color scheme, everything can be adjusted accordingly.
Eddy AI serves a broad range of businesses and industries worldwide, particularly those which offer products or services online and have a frequent need for sales and customer support automation.
Pros and Cons
Pros
- 24/7 Customer service
- Integrates with multiple platforms
- Multi-language dialogue
- Automated sales
- Customizable
- Provides detailed analytics
- Has a free plan
- Real-time FAQ support
- Integrated live agent support
- Records unanswered questions
- Generates product offers
- Quick integration
- Social media messaging compatibility
- Used by 4 million people
- Trust from multiple companies
- Backed by reputable VC funds
- Product offer generation
- Seamless customer support experience
- Optimizes support
- Boosts sales and revenue
- Automated FAQ support
- Available on WhatsApp
- Brand aesthetic matching
- User engagement reports
- Easily installed
- Sales automation
- Boosts website monetisation
- Detailed user engagement reports
- White-label solution
- Fully customizable icons and colors
- Used worldwide
- Founded by Eddy Travels Inc.
Cons
- Limited free plan languages
- Unanswered queries reported
- not responded
- Requires active live agent backup
- Only customizable for brand aesthetics
- Dependency on uploaded FAQs
- Analytics may not be real-time
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