Tool Information
Brand24 is an AI-driven social listening tool designed to provide real-time access to mentions and insights across platforms like social media, news, blogs, videos, forums, podcasts, and reviews. Primarily targeted towards agencies, marketers, PR professionals and SaaS companies, this tool enables users to monitor their brand's online presence from over 25 million sources, track reach and measure brand awareness. By producing detailed reports based on tracked data, users can measure and enhance their PR coverage and marketing efforts. The platform also provides sentiment analysis that helps segment positive, negative or neutral mentions about the brand. Users can automate reporting to share insights within their teams. It also allows them to access customer insights and understand their preferences, thereby helping them in making data-driven business decisions. Moreover, users can track various hashtags, find influencers, and measure the impact of their hashtag campaigns in terms of reach and engagement. Brand24 also includes features for online reputation management, market research, customer feedback, and competitive analysis.
F.A.Q (20)
Brand24 is an artificial intelligence-driven social listening tool that provides users with real-time access to mentions and insights across various platforms, including social media, news, blogs, videos, forums, podcasts, and review sites. It allows users to monitor their brand's online presence from over 25 million sources, enabling them to track reach and measure brand awareness.
Brand24's key features include real-time brand monitoring, sentiment analysis, automated reporting, customer insight generation, hashtag tracking, influencer searching, and the measurement impact of hashtag campaigns. It's also equipped with features for online reputation management, market research, customer feedback, and competitive analysis.
Brand24 tracks a brand's online presence by monitoring over 25 million sources in real-time. It collects data about the brand's mentions and gestures across various platforms and provides this information to the users along with additional insights and metrics.
Yes, Brand24 can monitor mentions across multiple platforms. These platforms include social media, news, blogs, videos, forums, podcasts, reviews, and more.
Brand24's sentiment analysis works by segmenting mentions about the brand into positive, negative, or neutral categories. This helps the user easily understand the public sentiment towards their brand across the various platforms.
Yes, Brand24 allows users to automate reporting in order to share insights within their teams. This feature means that reports are automatically generated and distributed, saving time and ensuring that all team members are updated about the brand's online presence and public sentiment.
Brand24 aids in understanding customer preferences by collecting and analyzing data from mentions and insights across various platforms. It allows users to access these customer insights, helping them understand what their customers like or dislike about their products or services.
Yes, Brand24 enables users to track various hashtags related to their brand or industry. It also offers the capability to find influential players that align with the brand's values and goals.
Brand24 assists with online reputation management by providing real-time updates of a brand's mentions across various platforms. It segments these into positive, negative, or neutral categories, thereby enabling users to promptly respond to any negative mentions and maintain their brand's online reputation.
Brand24 aids in market research by collecting data across various online platforms that account for more than 25 million sources. The insights and metrics derived can help brands to understand market trends, monitor competitors, and gauge customer preferences.
Brand24 can be used for competitive analysis. It allows users to monitor their competitors' online presence, reach, and brand awareness. Through this data, users can learn about their competitors' strengths and weaknesses and strategically plan their own marketing campaigns.
Brand24 can track a brand's online presence from over 25 million sources, offering a broad reach across various platforms including social media, news, blogs, videos, forums, podcasts, and reviews.
Brand24 helps in measuring brand awareness by monitoring the brand's online presence from multiple sources in real-time, tracking reach, and analyzing sentiment. This allows users to assess how well-known their brand is among their target audience.
The automation feature in Brand24 facilitates sharing insights within teams. Detailed reports can be generated on a scheduled basis and shared within the team, ensuring all members are up to date with the latest brand insights for informed decision-making.
Yes, Brand24 allows for tracking of influencers. It further provides you metrics to gauge their potential impact on the brand's reach and identify potential collaborations.
Yes, Brand24 can be used for measuring the impact of hashtag campaigns. It allows users to track various hashtags, measure the reach, and volume of the mentions with the tracked hashtag.
Brand24 provides detailed reports based on tracked data from over 25 million sources. These reports allow users to measure and enhance their PR coverage and marketing efforts, track influencer scores, and analyze sentiment about their brands.
Brand24 supports data-driven business decision-making by providing valuable insights from collecting and analyzing data from mentions, interactions, and sentiments about the brands on different platforms. Users can use these insights to understand their audience, make informed strategic decisions, and align their business objectives.
Yes, Brand24 integrates customer feedback management in its functionality. It collects customer feedback from various platforms and uses this to provide businesses with customer insights, which helps the brand to understand customer likes and dislikes and to make improvements.
Brand24 is highly beneficial for agencies, PR professionals, and SaaS companies as it offers tools and features that help monitor brand online presence, measure brand awareness, analyze sentiment, generate and share reports, as well as make strategic, data-driven decisions. The insights derived from the platform can further be used to enhance PR coverage and marketing efforts, and implement online reputation management.
Pros and Cons
Pros
- Real-time access to mentions
- Access to 25 million sources
- Detailed data-driven reports
- Sentiment analysis
- Automated reporting
- Customer insight provision
- Hashtag tracking
- Influencer finding
- Measure impact of hashtag campaigns
- Online reputation management
- Market research features
- Customer feedback gathering
- Competitive analysis
- PR coverage measurement
- Brand awareness tracking
- Access both positive
- negative or neutral mentions
- Reach and engagement measuring
- Ai Insights
- Backlinks Checker
- Comprehensive Reports
- 108 languages support
- Advanced sentiment analysis
- Brand24 tracks all public sources
- Real time monitoring over 25
- 000
- 000 sources
- Automatic sentiment analysis
- Hashtag reach measurement
- Hashtag volume measurement
- Actionable and easily digestible word cloud
Cons
- Doesn't support direct interaction
- No keyword suggestions
- No multi-account support
- Missing advanced analytics
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