Tool Information
Netomi's AI customer service tool offers an advanced platform that goes beyond traditional chatbots to provide automated customer service and support to enterprise-level businesses. The tool aims to take care of the customers that businesses have worked hard to win by resolving up to 80% of routine customer queries automatically in real-time. Netomi's AI customer service offering encompasses a range of products, including conversational AI, email resolution, chat interface, and webforms. Netomi's tool claims to increase support team capacity by 5x and enable a 90% ticket resolution rate. Plus, the tool can provide customer support in over 100 languages. One of the key features of the tool is its ability to integrate with all customer communication software and back-end business systems, allowing for an end-to-end deep conversational channel integration with current platforms.The AI system powering Netomi's customer service solution uses deep learning technology, creating a unique customer intent model using historical context and current sentiment analysis for higher customer satisfaction rates. The AI can operate in both autopilot and co-pilot modes, acting as either an automatic or assistive agent, streamlining workflows among customer service representatives.Finally, Netomi's conversational AI-powered solution offers omnichannel conversation capabilities, with customers able to converse using email, chat, messaging, voice, and SMS.
F.A.Q (20)
Netomi is a customer support automated platform that provides enterprise-level businesses with advanced customer service and support solutions. It uses artificial intelligence to automate customer service processes and aid customer service representatives.
Netomi leverages AI to automate and streamline Customer Service processes. It uses deep learning technology to create a unique customer intent model based on historical context and current sentiment analysis. This enhances customer satisfaction rates. The system can operate in both autopilot and co-pilot modes, acting as either an automatic or an assistive agent. It can resolve up to 80% of routine customer queries automatically, in real time.
Netomi offers a suite of features including conversational AI, which can resolve a substantial percentage of routine customer queries automatically. It also offers a chat interface, email resolution, web forms, and diverse channel support spanning email, chat, messaging, voice, and SMS. Additionally, it features proactive intelligence and predictive emotional sentiment analysis for a more personalized customer experience.
Netomi claims that its tool can increase a support team's capacity by 5x.
Yes, Netomi can provide customer support in over 100 languages. Its multilingual support capacity significantly enhances customer engagement and support across multiple geographies.
Netomi can integrate with all customer communication software and back-end business systems, providing end-to-end deep conversational channel integration. Compatible platforms include Zendesk, Salesforce, Freshdesk, Gladly, Khoros, Shopify, Sprinklr, and Zoho.
Netomi goes beyond a traditional chatbot by offering omnichannel conversation capabilities and combining historical context and current sentiment analysis for higher customer satisfaction. It can interact in autopilot or co-pilot modes, and employs deep learning for superior understanding and response to customer intents.
Netomi's system employs deep learning technology to understand customer intent based on historical context and current sentiment analysis. This contextual goal-driven AI is designed to drive higher customer satisfaction rates.
In Netomi, autopilot and co-pilot modes refer to the roles the AI can take within customer service operations. Autopilot mode allows the AI to act as a full automatic agent resolving customer queries. In co-pilot mode, the AI drafts responses or makes suggestions, which the human agents can confirm or use to make better-informed decisions.
Netomi provides an omnichannel customer experience, with support for conversations across multiple communication channels such as email, chat, messaging, voice, and SMS.
Yes, Netomi provides real-time solutions to customer queries. It is reported to resolve up to 80% of routine customer queries automatically in real time.
Netomi's system understands customer intent by analyzing both historical context and current sentiment. By factoring in the history and sentiment of customer interactions, the system can create more accurate and personalized responses, thereby increasing customer satisfaction rates.
Yes, Netomi provides an AI-powered email automation solution called 'Conversational Email Resolution' which enables real-time personalized resolutions, significantly reducing the traditional wait times associated with email responses.
Conversational AI is a feature offered by Netomi that employs artificial intelligence to automate and enhance customer interactions. This feature can handle and resolve up to 80% of routine customer enquiries, reducing resolution time and support costs.
Netomi provides the ability to integrate with all customer communication software and back-end business systems. This allows for deep integration of historical data and context, providing a more robust and responsive customer support service.
Yes, Netomi supports customer interaction via SMS, allowing companies to offer real-time, personal customer support on this communication channel.
Yes, Netomi supports voice communication as one of its channels for customer service. This feature is part of its omnichannel customer support capabilities, providing convenience and accessibility for customers to engage with the service in a variety of ways.
Yes, Netomi offers predictive emotional sentiment analysis. It can detect and learn subtle variations in emotional and sentimental language, allowing the system to proactively address issues and foster customer engagement.
Yes, Netomi's AI can operate entirely autonomously in its autopilot mode. In this mode, the AI acts as a full automatic agent, handling and resolving customer queries without requiring human intervention.
Netomi's solution can be used in a variety of industries including ecommerce, entertainment, fintech, SaaS, telecommunications, and travel & hospitality.
Pros and Cons
Pros
- Automated customer service
- Resolves 80% routine queries
- Advanced platform
- Supports over 100 languages
- Increase team capacity 5x
- 90% ticket resolution rate
- Integrates with all customer communication software
- Deep conversational channel integration
- Features autopilot and co-pilot modes
- Uses deep learning technology
- Customer intent modeling
- Historical context analysis
- Current sentiment analysis
- Omnichannel conversation capabilities
- chat
- messaging
- voice
- SMS support
- Email resolution
- Webform support
- Real-time issue resolution
- Proactive intelligence
- Predictive emotional sentiment analysis
Cons
- Requires third-party integrations
- Lacks standalone features
- Requires deep learning expertise
- No offline capabilities
- No explicit data privacy features
- Overdependence on historical data
- Limited customization options
- Predetermined support languages
- Co-pilot mode may slow responses
- Limited to enterprise-level customers
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