Tool Information
Ping Parrot is an AI-powered chatbot which aids in automating customer support services on a user's website. The chatbot is capable of addressing numerous customer inquiries, reducing the need for human intervention to a significant extent. With a straightforward setup process that does not require coding, users can integrate the chatbot seamlessly into their website. The chatbot training is based on the users knowledge-base, which it uses to provide credible responses to the customers. It is designed to be available perpetually, thus ensuring a constant line of communication with customers regardless of the time of day. Ping Parrot also presents a language versatility, supporting conversation in more than 80 different languages. This functionality increases its usefulness in responding to international customers. Furthermore, the tool incorporates a feature enabling human support to join the conversation if required. This function allows for an escalation of help for customers if the chatbot is unable to sufficiently address their queries. The chatbots appearance can also be customized to match the user's brand aesthetics. Ping Parrot allows users to train the chatbot using their website content and FAQ sections. Any changes made to the website content after chatbot training can be manually updated in the knowledge-base. Additionally, the tool offers a free plan, available with a set limit for bot training and conversations per month, with optional upgrades for premium features. With possibilities to train the chatbot in any language, Ping Parrot ensures convenience and versatility in answering customer inquiries.
F.A.Q (18)
Ping Parrot works by using the user's website content and FAQ sections to train itself. This training enables it to provide accurate and credible responses to various customer inquiries. Any changes made to the website content after chatbot training can be manually updated in the knowledge base. Ping Parrot can also escalate support to a human agent if it's unable to sufficiently address a query.
Yes, Ping Parrot can handle inquiries in more than 80 different languages. This enables it to efficiently respond to queries from international customers.
No, Ping Parrot does not require coding knowledge for setup. Its straightforward process ensures hassle-free integration into the user's website.
After its setup, Ping Parrot provides a unique URL which can be integrated into the website as a chat widget. Alternatively, users can directly link to it from their site.
Yes, the appearance of Ping Parrot can be customized to match the user's brand aesthetics. Options for customization include the chat widget's colors, the bot's name, its avatar, welcome message, and question suggestions.
While there's a set limit for bot training in the free plan, users can upgrade to paid plans to remove this limit. This allows for extensive chatbot training.
Ping Parrot's training on updated website content isn't automatic. However, users can manually retrain it by selecting the pages in the knowledge section of the dashboard and pressing the retrain button. This update trains the chatbot with the latest content.
Ping Parrot offers a free plan including one chatbot and 20 message credits per month. 400,000 characters per chatbot are allowed for training. Additional features may be available as part of premium upgrades.
Yes, human support can join the conversation during a Ping Parrot chat session. This helps in escalating help for customers if the bot fails to address their queries.
Ping Parrot supports more than 80 different languages. This makes it a very extensive tool in responding to international customers.
Yes, Ping Parrot can be used to automate customer support on non-english websites. It supports over 80 languages, allowing you to train the bot in whichever language you prefer.
Ping Parrot is trained using website content and FAQ. The training involves crawling the website pages to learn from their content. For FAQs, users have the option to input their own questions and answers into the chatbot’s knowledge base.
If Ping Parrot cannot answer a question, the chat session can be escalated to a human agent. This feature allows for real-time support and a more personalized response to the visitors.
Ping Parrot provides advanced analytics such as location details of customers, chatbot conversations, and performance metrics. This data not only enhances the chatbot’s performance, but also gives insights about its effectiveness.
Yes, Ping Parrot can be embedded on multiple websites at no additional cost.
Ping Parrot provides several options for customization. This includes customizing the chat widget’s colors, the bot's name, avatar, welcome message, and question suggestions.
Currently, Ping Parrot does not offer access to its API for users. However, the development of an API that would interact programmatically with the chatbot is underway.
Ping Parrot ensures that the data provided by users is stored securely. It saves all the messages exchanged between the chatbot and the website’s visitors, which is only accessible to the user and used to enhance the chatbot’s performance.
Pros and Cons
Pros
- Automates customer support
- No coding required
- Perpetual availability
- Supports 80+ languages
- Option for human intervention
- Customizable appearance
- Trained with website content
- Manual update for knowledge-base
- Free plan available
- Multi-website integration
- Escalation to human agent
- Animates customer interactions
- Increases sales conversions
- Provides advanced analytics
- Responsive real-time human support
- Reduces support workload
- Improves customer satisfaction
- FAQ-based training
- Custom branding options
- Website data trainable
- Custom data trainable
- Optional upgrades accessible
- Allows direct URL Integration
- Customizable welcome message
- Saves past conversation details
- Upcoming API access
- Custom integration possibility
- Supports multiple websites
- Analytics for bot performance
- Allows manual retraining
- Automates sweeping FAQ responses
- Training scales with data
- Allows adding FAQ independently
- Training duration is flexible
- Updates knowledge base manually
- Highly accessible for users
- Can request human agent
- Consistent speedy replies
- Handles repetitive queries
- Customizable color schemes
- Avatar customization available
- Secured data storage
- Training in any language
- Heightens brand coherence
- Language versatility for customers
- Visitor detail analytics access
- Expands to enterprise needs
Cons
- No API available yet
- Manual update required after website changes
- Limits in free plan
- No auto-refresh for training
- Data storage privacy concerns
- No customization for in-conversation UI
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