Tool Information
Smartly.AI is an AI chatbot management platform tailored for businesses. The platform leverages the power of Generative AI technologies to efficiently manage customer queries and enhance customer support and sales processes. It allows rapid development of ultra-intelligent chatbots by integrating the users' knowledge bases with generative AI technology. The platform is designed to be intuitive and user-friendly, requiring no advanced technical knowledge for the creation of a chatbot. Users can provide content in text, document, or link format, and the platform automatically takes care of the additional procedures. The functionality and user interface of Smartly.AI are specifically designed for non-technical business profiles, facilitating content updating. The platform also knows when to transition the conversation to a human agent, supporting multiple compatible live chat solutions. Furthermore, Smartly.AI offers connectors to popular messaging platforms, allowing businesses to engage with their customers on their preferred channels. Security is a priority for Smartly.AI with regular audits to prevent cyber-attacks and compliance with European GDPR.
F.A.Q (20)
Smartly.AI is a SaaS platform making use of the latest developments in artificial intelligence for the purpose of designing, deploying, and supervising intelligent and useful chatbots. It enables businesses to leverage Generative AI technologies and knowledge bases for the rapid development and management of chatbots to handle customer queries, enhance customer support, and aid sales processes.
Smartly.AI leverages Generative AI technologies to efficiently manage customer queries and enhance customer support and sales processes. It allows rapid development of ultra-intelligent chatbots by integrating users' knowledge bases with generative AI technology. This technology enables the bot to generate responses that are off-script and unique, hence making the conversation more human-like.
Users can integrate their knowledge bases into Smartly.AI. The specific types of knowledge bases that can be integrated aren't explicitly stated on their website.
Users can provide the content to be integrated into Smartly.AI in the format of text, documents, or links.
No, advanced technical knowledge is not required to use Smartly.AI. The platform is designed to be intuitive and user-friendly, making it accessible for non-technical business profiles.
Yes, Smartly.AI can transition the conversation to a human agent when necessary. It supports several compatible live chat solutions, although the specifics of which solutions are compatible are not disclosed on their website.
Yes, when necessary, Smartly.AI chatbots can hand over conversations to a human agent.
Yes, Smartly.AI provides connectors to allow businesses to engage with their customers on popular messaging platforms. However, the specifics about which platforms connect to Smartly.AI are not disclosed on their website.
Smartly.AI ensures security through regular audits to prevent cyber-attacks. They are certified for the hosting of health data and guarantee high availability through redundancy, backups, and auto-scaling capabilities.
Yes, Smartly.AI complies with European GDPR, ensuring the protection of user data.
Smartly.AI can be beneficial for various sectors including telecom, banking, and healthcare, since they offer specific solutions tailored to these industries.
Smartly.AI is highly efficient in managing customer queries. The AI platform has handled over million customer questions per year, with a 80% SLA provided in 2022, indicating significant efficacy.
Smartly.AI's user interface is designed with user-friendly features. It allows non-technical business profiles to create, deploy, and manage chatbots without any advanced technical expertise required.
Smartly.AI facilitates content updating, making it easy for users - especially non-technical individuals - to keep their chatbots up-to-date and relevant. The specifics on how this process transpires are not fully disclosed on their website.
Yes, by enabling rapid development of efficient chatbots, Smartly.AI plays an instrumental role in enhancing customer support processes. The platform's AI capabilities and user-friendly interface improve response time, relieve teams of repetitive tasks, and eventually, enhance customer satisfaction.
Smartly.AI contributes to sales processes by creating customer interactions that are more engaging, intuitive, and rapid. The platform enables swift management of queries, which can facilitate more efficient sales processes, ultimately leading to elevated sales performance.
Smartly.AI automates the processes of ingesting, indexing, and contextualizing content provided by users. Users simply provide the content in the form of text, documents, or links, and Smartly.AI handles the rest, preparing and organizing the content to be used by the chatbots.
Smartly.AI’s intuitiveness and ease of use makes it suitable for non-technical business profiles. Users without advanced technical knowledge can create, deploy, and manage chatbots with ease, and update content without any hassle, making Smartly.AI an accessible solution for businesses of all profiles.
Smartly.AI enhances customer engagement by integrating with popular messaging platforms. This capability allows businesses to connect with their customers on their preferred communication channels. By offering rapid and efficient management of customer queries, the platform improves customer experience, thereby promoting customer engagement.
Creating a chatbot with Smartly.AI involves providing content as text, documents, or links to the platform. The platform automatically takes care of ingesting, indexing, and contextualizing the content. Users don't need advanced technical skills to create a chatbot as the platform is designed to be user-friendly and intuitive.
Pros and Cons
Pros
- Tailored for businesses
- Rapid chatbot development
- Integrates users' knowledge bases
- Intuitive and user-friendly
- No advanced technical knowledge required
- Content input in text
- document
- or link
- Automated procedures
- Designed for non-technical business profiles
- Facilitates content updating
- Intelligent transition to human agent
- Supports multiple live chat solutions
- Connectors to popular messaging platforms
- Strong security measures
- Regular audits for cyber-attacks
- GDPR compliance
- Manages customer queries efficiently
- Enhances customer support and sales
- Chatbots for various sectors (Telecom
- Bank
- Healthcare)
- Regular platform updates
- Allows users to create ultra-intelligent chatbots
- State of the art chatbot technology
- Ongoing R&D for bot understanding
- Scalability and high availability
- Handles millions of customer questions per year
- High user reviews (4.5 out of 5)
- Health data hosting certification
- Robust architecture
- Auto-scaling and redundancy features
- Easy content ingestion
- indexing and contextualization
- Offers numerous resources: Blog
- Whitepapers
- Documentation
- Technical support available
- Partnership opportunities
- Multiple customer success cases
- Featured ongoing developments on the platform
- Languages: English
- Français
Cons
- No voice interaction support
- Lacks multilingual communication
- Potentially limited customization
- Omni-channel integration unclear
- No mobile app version
- Updates dependent on non-technical profiles
- Possible GDPR non-compliance elsewhere
- Unclear data backup strategy
- Lacks advanced analytics tools
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