Tool Information
Viable is an AI-powered qualitative feedback analysis tool that helps organizations understand their customers better. It uses advanced AI and NLP technology to provide detailed insights from customer feedback. It enables companies to measure and improve their product-market fit, launch stronger messaging with deep audience insights, and make data-driven decisions faster.Viable's AI-powered reports provide instant, accurate, and data-backed insights for every team. They go beyond sentiment analysis, tracking changes over time and providing summaries, urgency scores, product sub-themes, user profiles and more. It also uses customer traits and metadata to run true analysis and make recommendations based on details like NPS scores, customer tiers, region, and more.Viable can be used to analyze sales call transcripts, customer support tickets, market research, employee surveys, and more. It also offers automated PII redaction and a white-glove service team to respond rapidly to custom data management requests. It is SOC 2 Type 2 certified, and requires only 500 datapoints for users to get started. Viable offers a free 30-day trial to show off what its AI can do with users' data. It integrates directly with leading platforms like Zendesk, Intercom, or Front for customer support, Delighted for surveys, Gong for call transcripts, the app stores for product reviews, and more. It also supports data from virtually any source via Zapier, or files imported in CSV format.
F.A.Q (20)
Viable is an AI-powered qualitative feedback analysis tool that assists organizations in understanding their customers. It utilizes advanced artificial intelligence and natural language processing technology to provide customer feedback insights.
Viable's AI-powered reports provide instant, precise, and data-supported insights for each team. These reports go beyond basic sentiment analysis, tracking changes over time, giving summaries, urgency scores, product sub-themes, and user profiles. It also utilizes customer traits and metadata for a deeper analysis, forming recommendations based on particulars like NPS scores, customer tiers, and regional data.
Viable can be employed for several types of data analysis. Its applications include analyzing sales call transcripts, customer support tickets, market research data, employee surveys, and more. It provides a platform for analyzing qualitative data and delivering transformative insights from it.
Viable provides detailed insights into customer behaviour and preferences. It allows companies to measure and improve their product-market fit, launch stronger messaging with deep audience insights. It uses AI to run true analysis and make recommendations based on details like NPS scores, customer tiers, region, and many more.
Yes, for users to get started with Viable, a minimum of 500 datapoints is required.
Yes, Viable offers a free 30-day trial for new users. This trial period allows users to experience and utilize Viable's AI capabilities with their data.
Viable integrates directly with major platforms for varied functionality. These include Zendesk, Intercom, or Front for customer support, Delighted for surveys, Gong for call transcripts, and the app stores for product reviews. It is well-compatible and customized to work seamlessly within these platforms.
Yes, Viable does support data imported from virtually any source. This is achieved via Zapier, or files can be imported in CSV format, making the tool flexible for multiple data sources.
Viable is capable of analyzing a diverse range of data. This includes sales call transcripts, customer support tickets, market research, employee surveys, and product reviews from app stores.
Viable ensures data security being SOC 2 Type 2 certified. It also offers automated PII redaction along with a white-glove service team responding rapidly to custom data management requests, making data safe and secure.
In Viable's context, GPT-3 refers to a cutting-edge AI model responsible for creating deep, rich textual analysis of data. The quality is so high, it's often indistinguishable from a human-generated analysis.
Viable utilizes customer traits and metadata to run deeper and more precise analysis. The AI uses these details to make recommendations based on parameters like NPS scores, customer segments, regions, and more, the same way a human would do.
Yes, Viable offers services for custom data management requests. Their dedicated white-glove service team is at disposal for handling such requirements in a rapid response manner.
The significance of Viable being SOC 2 Type 2 certified signifies that it complies with a recognized industry standard that stresses on the security and confidentiality of customer data. It demonstrates Viable's commitment to maintaining the highest level of data safety.
Viable's AI goes beyond sentiment analysis by tracking changes over time and providing detailed reports containing summaries, urgency scores, product sub-themes, and user profiles. It does not only summarize, but it also generates true analysis reflecting insights similar to those a human analyst would provide.
Yes, Viable's AI can definitely analyze sales call transcripts and customer support tickets. It is one of its main applications, giving a deeper understanding of customer interactions and their issues or satisfaction levels.
Viable uses NPS scores and customer tiers in its analysis to understand the satisfaction levels and traits of customers. Based on these aspects, the AI further generates deep insights that could influence business decisions.
Yes, Viable does provide recommendations based on its analysis. These recommendations could be about improving product-market fit, launching potent messaging, or changes for a better customer experience. These are based on data points like NPS scores, customer tiers, region, and many other customer traits.
Viable's automatic PII redaction feature adds an extra layer of security to the data management process by automatically removing any personally identifiable information from the data being analyzed. This is significant as it helps maintain customer privacy and meet data protection regulations.
The benefits of utilizing Viable's free 30-day trial include getting a firsthand experience of Viable’s capabilities. During this period, users can analyze their data using advanced AI algorithms, get deep insights regarding their customers, and make data-driven decisions. The trial provides an opportunity to test the value and effectiveness of Viable without any financial commitment.
Pros and Cons
Pros
- Provides detailed insights
- Tracks changes over time
- Tracks product sub-themes
- Provides user profiles
- Offers customized recommendations
- Supports analysis of various data sources
- Automated PII redaction
- Rapid response customer service
- SOC 2 Type 2 certified
- Needs only 500 datapoints to start
- Free 30-day trial
- Integrates with major platforms
- Can analyze sales call transcripts
- Supports analysis of customer support tickets
- Supports market research analysis
- Supports analysis of employee surveys
- Does not require SQL queries
- Supports metadata analysis
- Has a white-glove service team
- Delivers weekly reports
- Compliments
- Complaints
- Questions
- Requests sorted by volume and urgency
- Unlimited seats and integrations
- Recommendations based on NPS scores etc.
- True analysis using customer traits and metadata
- Can import data from CSV files
- Direct integration with Zendesk
- Intercom
- Front etc.
- Provides deep audience insights
- Automated qualitative data analysis
- Tracks weekly changes
- Boosts NPS score
- Reduces support ticket volumes
- Handles multidimensional data
- Supports Zapier integration
- Requires only one-time setup
- Save time on data analysis
- Automates feedback analysis
- Supports Gong for call transcripts
- Processing of confidential data securely
- Generates human-like reports
- Understands product-market fit
- Analyzes and understands audience
- Makes fast data-driven decisions
- Optimizes product time-to-market
- Customization of data management requests
- Integration options with numerous tools
- High accuracy and deep reasoning
- Detailed user behaviour insights
- Helps increase operating efficiency
- Multiple stages of analysis
Cons
- Requires minimum 500 datapoints
- Limited integration platforms
- No mobile app mentioned
- No local language support mentioned
- Absence of live support
- Doesn't support real-time analysis
- Lacks customizability
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