Tool Information
Yuma AI Ticket Assistant is a powerful AI tool designed to streamline customer support processes. It integrates with Help Desk software, such as Gorgias, and automatically drafts responses to customer inquiries. Yuma is equipped with features to customize the writing style, generate conversation thread summaries, and automatically translate into 15 languages. It also retrieves up-to-date information from Shopify products and pages, allowing agents to provide accurate and personalized responses that align with business needs. Yuma is backed by a Knowledge Base and provides a one-click "reply & close ticket" to save time and boost the productivity of the support team. A 7-day free trial is available to get started and a mailing list is available to stay up-to-date with new product releases and features.
F.A.Q (20)
Yuma AI Ticket Assistant is a powerful artificial intelligence tool designed to streamline customer support processes. It automatically drafts responses to customer inquiries, integrates with Help Desk software like Gorgias, and comes with the ability to generate summaries, translate into 15 languages, and customize the writing style. It retrieves information from Shopify products and pages and is supported by a Knowledge Base.
Yuma AI integrates with Help Desk software like Gorgias by becoming installed on the Help Desk. When integrated, Yuma AI starts analyzing incoming tickets and begins drafting responses. If Yuma is confident about its response, the draft suggestion appears to the agent when they open the ticket.
Yes, Yuma AI can indeed be customized to match a particular writing style. It learns a client's writing style from their past tickets, and then uses that style to draft its future responses. This ensures that all responses generated by the AI are on-brand, with a matching tone and perfect English.
Yuma AI is capable of translating inquiries and generated responses into 15 most common languages.
Yuma AI can access and retrieve information from a client's Shopify products and pages. This includes live prices and availability of product variants. Yuma uses this real-time data to guide customers and enhance sales.
Yuma AI enhances the productivity of the support team by automating the drafting of responses, streamlining the ticket handling process, summarizing conversation threads, and providing a one-click 'reply & close ticket' option. This greatly reduces the time spent on each ticket and allows agents to move on to their next task more quickly.
The one-click 'Reply & Close ticket' feature in Yuma AI works by allowing support agents to quickly send the AI-drafted response and close the ticket with just a click of a button. The purpose is to make the ticket resolution process faster and more efficient.
The Knowledge Base in Yuma AI provides a thorough understanding of the client's business. After Yuma is installed on the Help Desk, it automatically builds a Knowledge Base tailored to the brand, ensuring that Yuma can provide accurate and personalized responses that align with business needs.
Yes, a 7-day free trial is indeed available for Yuma AI to help potential clients get started and familiarize themselves with the tool.
Yuma AI drafts responses to customer inquiries by beginning to analyze the inquiry as soon as a ticket comes in. If Yuma is confident about its response, a draft is suggested to the support agent when they open the ticket.
Yes, Yuma AI is capable of generating summaries of a conversation thread. By clicking a button, an agent can instantly receive a summary of the entire conversation thread with a customer.
While Yuma AI currently offers native integration with Gorgias and Shopify, support for other platforms, including Zendesk, is coming soon.
Key features of Yuma AI Ticket Assistant include automated response drafting, writing style customization, conversation thread summarization, multilingual and auto-translation, Shopify integration, Help Desk native integrations, and a one-click 'Reply & Close ticket' feature.
Yuma can handle Gorgias integration with multiple Shopify stores. This allows businesses with multiple digital storefronts on Shopify to maintain a cohesive and efficient support process across all their platforms.
The functionalities offered in Yuma's starter plan include AI automated draft generation, brand voice and writing style customization, 'Instruct Yuma' feature to generate drafts, one-click conversation thread summarization, one-click 'Reply & Close Ticket,' native integration with Gorgias, and syncing with Help Centers & FAQs, historical conversations, past orders, products and macros.
Yes, Yuma AI has a feature called 'Instruct Yuma.' You can click a button, succinctly write what you want to say, and Yuma will instantly generate a complete draft using your brand voice.
Yes, Yuma AI does have access to your past tickets. Not only does it use this historical data for drafting responses, but it also uses it to learn your specific writing style.
Yuma's multilingual and auto-translation feature works by automatically translating incoming tickets as well as its drafted responses into the appropriate language among the 15 most common languages it is designed to handle.
Yes, Yuma does send updates about new features and product releases. They have a mailing list where clients can subscribe to stay informed about new product launches.
Yes, there is a Yuma Slack Community Workspace. This community is a place where Yuma AI users can ask questions and seek help.
Pros and Cons
Pros
- Integrates with Help Desk software
- Customizes writing style
- Generates conversation thread summaries
- Translates into 15 languages
- Retrieves information from Shopify
- Provides personalized responses
- Backed by a Knowledge Base
- One-click reply & close ticket
- Seven-day free trial
- Convenient mailing list updates
- Automatic response drafting
- Drafts brand voice responses
- Automatic Knowledge Base building
- Help Desk Native Integrations
- Gorgias and Shopify native integrations
- Multiple Shopify stores supported
- Live prices and availability updates
- Handles Gorgias integration
- Conversation thread summarization
- Stays up-to-date with your data
- Support for other platforms coming
- Customized to your brand
- Automated Draft generation
- Ticket analysis feature
- Historical tickets sync
- FAQs sync
- Products and orders sync
- Gorgias Workspace community access
- Multilingual support
- Integration for other brands coming
- Effortless customer service automation
- Pricing plan flexibility
Cons
- Limited Help Desk integration
- Only supports 15 languages
- Has to learn user's writing style
- Relies on Confidence-based drafting
- Limited to Shopify data
- Depends heavily on past tickets
- No native Zendesk support
- Restricted multi-shop integration
- Only one-click action supported
- Automatic Knowledge Base creation
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